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DRUG & ALCOHOL TESTING PROGRAM SERVICES
Collection site establishment (fixed
locations and/or on-site collection service)
We have certified
experienced collectors who meet all collection and testing guidelines
as set forth per federal regulations (49 CFR Part 40) for both DOT-
and non-regulated drug and alcohol testing programs. A local fixed
collection site will be established within close proximity to a
client’s work site. Or, in most instances, random collections for both
drug and alcohol testing can be done on-site by utilizing one of our
own certified mobile collection agents at no additional cost.
Specimen collection kits and customized
chain of custody forms
We will
provide all specimen collection kits, shipping materials, and
appropriate customized chain of custody forms for all testing programs
to both our employers and/or their local collection sites, where
applicable. Our chain of custody forms will be imprinted specific with
each employer's program information. DOT-regulated and
non-regulated testing programs (including student testing) will have
separate chain of custody forms imprinted with the specific employer
information.
Federally certified SAMHSA laboratory
analysis and screening
DOT regulations
maintain strict guidelines regarding laboratory specimen processing.
Our labs are SAMSHA
(Substance
Abuse and Mental Health Services Administration)
certified and we
track and monitor all testing to ensure the testing process meets all
DOT requirements (including blind specimen proficiency testing). We
utilize the same lab analysis for all our testing programs (DOT
compliant, non-regulated and student testing) unless a customer
specifies otherwise, thus providing consistent and thorough testing.
All drug specimens
will be initially screened for the use of prohibited substances using
an immunoassay test, which will eliminate negative urine specimens
from further, or confirmatory, testing. All specimens which are
identified as positive on the initial test will be confirmed by a
second screening independent from the initial screening which uses gas
chromatography/mass spectrometry to confirm the initial positive test
result.
Nationally certified Medical Review
Officer (MRO) and staff support
We will provide
for the review and verification of all drug screens by our
credentialed Medical Review Officer (MRO) for any non-negative
(positive) test results. For DOT-regulated employees, when a positive
(non-negative) drug or alcohol test occurs with an employee, referral
for a face-to-face evaluation with the nearest qualified Substance
Abuse Professional (SAP) will be made. Or for non-regulated employees,
we can provide for referrals through our customized
Employee Assistance Programs
(EAP).
Breath alcohol testing conducted by
certified Breath Alcohol Technicians (BAT)
Breath alcohol tests are
conducted utilizing Evidential Breath Testing (EBT) devices, which are
on the National Highway Traffic Safety Administration’s conforming
products list. Each alcohol test includes an initial and confirmatory
screening (when applicable) and is conducted by a certified Breath
Alcohol Technician (BAT) to meet all federal requirements.
Complete program manual including policy
development
We will assist each
employer in the development of an appropriate and comprehensive policy
for their drug and alcohol testing program. Whether creating a
standard policy for DOT-regulated employees or establishing a new
drug-free workplace program, we will provide a customized policy to
meet the needs and the specifics of a customer’s business. The
suggested policy will include information to meet federal and state
regulations for DOT-regulated and non-regulated drug and alcohol
testing. Additional program manual contents include contact
information, mandatory referral procedures and forms, job performance
checklists, monthly program newsletters, and more.
Employee, Supervisor, Designated
Employer Representative education and training
Our
standard training program consists of three primary training sessions
to cover employees, supervisors, and Designated Employer
Representatives (client’s primary/secondary program contacts). These
training sessions can be added or deleted to create a time frame to
meet each organization's individual expectations and/or mandated
requirements. Our training program includes handouts and videos
providing comprehensive coverage of all material. We also offer
customized training, upon
request.
Reporting and database management
Many key elements fall
under the Third Party Administrative (TPA) responsibilities, including
reporting and database management. All record retention requirements
will be coordinated by utilizing our centralized computer processing
system.
We
will provide summary reports on a semi-annual basis. These reports
will be prepared for organizational reference and will include all
information necessary to complete the Management Information System
(MIS) reports as requested by DOT. Upon request, we can complete MIS
reports for our employers and will forward the completed reports to
the employer via fax or mail.
In
addition, we can prepare and send necessary information as requested
by Federal DOT auditors to employers upon request. We will also
provide any reporting requested by an employer to review and summarize
program statistics and/or accomplishments.
DrugPak
(DP) Live
is an online software reporting program that allows our
employers (with a minimum of 20 participating employees) easy access
to their company’s confidential drug and alcohol testing program
information. Our employers’ Designated Employer Representatives (DERs)
are given an exclusive company log-on name and password for total
confidential access to this online system. Through this site, an
employer’s DERs can view and print drug test results and/or update
employee rosters at any time.
Non-biased computerized random selection
process
A non-biased
computer-generated random selection process will be used to choose all
employees who will be tested. For DOT-regulated employees, selection
criteria used in the random process meets the current federal DOT
criteria of 50% drug and 10% alcohol for annual testing. For
non-regulated employees, we can customize the random selection program
to meet an employer’s choice of drug and alcohol testing percentages.
All DOT-regulated
employees will be kept in their own random pool while any
non-regulated employees added to the drug and alcohol testing program
will be kept in a separate but similar pool. Additional non-regulated
random testing options include employees in their own company’s random
pool or testing conducted on a more frequent basis (i.e. monthly
instead of quarterly).
Total program confidentiality
Confidentiality is the
cornerstone of an effective drug and alcohol testing program. We
recognize that confidentiality is a very important issue as many
people possess a stake in it. Therefore, we will insure complete
confidentiality at each and every step throughout the process for both
the employer and employee. The protection of the confidential nature
of the services sought and provided by us will head the priority list
for this program. Absolutely no situation will be tolerated in which
the confidentiality could be threatened, breached or compromised at
any time.
All reports to our
employers reflect only statistics of the results of service. The only
exception to this rule is when the proper written release of
information form has been signed by the client. Our programs will
provide the highest standards of confidentiality throughout all phases
of our drug and alcohol testing programs.
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DOT
Compliant
